Frequently Asked Questions
Answers to common questions about Football Compass.
01 Is Football Compass licensed and regulated?
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Yes – Football Compass operates under a licence issued by the UK Gambling Commission (UKGC), which means we meet strict standards for fairness, player protection, and anti‑money‑laundering. Our licence number can be verified on the UKGC public register. We also comply with local regulations in every jurisdiction where we accept customers.
02 What welcome bonus does Football Compass offer for new members?
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New members receive a 100% deposit match up to £50, credited as a free bet. To withdraw any winnings you must wager the bonus amount five times on markets with odds of 1.5 or higher within 30 days. The free bet cannot be used on cash‑out bets and expires if the wagering requirement is not met.
03 Which payment methods can I use to deposit and withdraw at Football Compass?
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We accept Visa, Mastercard, and Maestro cards, as well as e‑wallets such as PayPal, Skrill, and Neteller. Bank transfers and prepaid vouchers (e.g., Paysafecard) are also available for deposits. Withdrawals are processed to the original payment method used for the deposit, with e‑wallet payouts usually arriving within 24 hours and card payouts within 3‑5 business days.
04 How do I verify my Football Compass account and why is it required?
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After registration you will be prompted to upload a government‑issued photo ID (passport, driving licence) and a recent proof of address (utility bill, bank statement). This step is required by law to prevent underage gambling, money laundering, and to ensure the security of your funds. Verification is usually completed within a few hours, after which you can deposit, bet, and withdraw without further delays.
05 What happens to my bet if a match is postponed or cancelled?
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If a match is postponed before kick‑off and not played within 24 hours, the bet is treated as void and your stake is refunded to your account. Should the match be abandoned after the start but before an official result is reached, the bet settles according to the official competition’s rules – typically as void if the scheduled duration is not completed. In both cases, any wagers on unaffected markets remain valid.
06 Does Football Compass provide tools to help me stay in control of my betting?
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Yes – you can set daily, weekly, or monthly deposit limits, loss limits, and wagering caps directly in the ‘Responsible Gambling’ section of your account. We also offer self‑exclusion periods ranging from 24 hours to several months, and we will prompt you to take a break if unusual betting patterns are detected. If you need further support, we provide links to GamCare and BeGambleAware.